FAQ
Answers to the most common questions about ordering with Merchcraft. Can't find what you're looking for? Email us.
Ordering
How does ordering custom merch from Merchcraft work?
Browse our catalog, choose your blank, and customize at checkout — select your decoration method (embroidery or printing), upload your artwork, and choose placement. Once your order is confirmed, we go straight into production. Most orders ship within 3–5 business days, with most customers receiving their orders within 5–7 business days of ordering.
Is there a minimum order quantity?
It depends on the decoration method. Printing has no minimum — you can order a single piece. Embroidery has a minimum of 50 pieces. Pricing scales with quantity — larger orders get better per-unit rates.
Can I order different styles or colors in the same batch?
Yes. You can mix styles, colors, and sizes in a single order. Each item in the order can have the same artwork applied, or you can customize them individually.
Can I order a sample or a single item before committing to a larger run?
Yes. Because printing has no minimum, you can order one piece to check fit and print quality before placing a larger order. Note that per-unit pricing at qty 1 is higher than bulk rates.
Do you work with businesses, nonprofits, and teams?
Yes — the majority of our orders come from companies, sports teams, schools, nonprofits, and event organizers. We handle both one-off orders and ongoing merch programs. For recurring needs or large volumes, email us to discuss a custom arrangement.
Customization
What customization methods do you offer?
We offer embroidery and printing. Embroidery stitches your design directly into the fabric — it's durable, textured, and premium-looking, with a minimum of 50 pieces. Printing transfers your design directly onto the fabric — great for detailed artwork, gradients, and unlimited colors, with no minimum order. Both methods are available on most styles in our catalog.
Curious about all customization methods in the industry? Our 2026 hoodies guide walks through embroidery, DTF, screen print, sublimation, and more.
What's the difference between embroidery and printing?
Embroidery is best for logos with clean lines, text, and designs that benefit from a raised, tactile look. It's highly durable and doesn't fade. Printing is better for complex graphics, photographic designs, gradients, and artwork with many colors. There are no per-color setup fees. If you're unsure which to choose, the product pages note the recommended method for each blank, or email us and we'll advise.
For a deeper comparison plus when each method shines, see our custom hoodies design checklist.
Can I customize multiple locations on the same garment?
Yes. We support placements across the entire garment — chest, back, sleeves, hood, cuffs, hips, legs, and 50+ placement zones in total. Common combinations include left chest + back, left chest + sleeve, or all three. Each placement is priced separately. Options are shown at checkout when you select your blank.
What file formats do you accept for artwork?
We accept virtually any common file format — vector files (AI, EPS, SVG, PDF), high-resolution PNG, and even simple JPGs. 300 DPI is ideal for printing; vector files are preferred for embroidery. If your file needs cleanup, vectorization, or digitization, we handle that on our end at no extra charge.
For more on file prep best practices, read our custom hoodie design FAQ.
What's the maximum print or embroidery area?
Available placement zones vary by garment, but include chest (full, center, oversized, left, right), back (full, oversized, lower, yoke), sleeves, hood (top, side), cuffs, hip pockets, legs, pouch, and more — over 50 placement options across our catalog. Specific dimensions vary by blank and placement. See product pages for details, or email us for placements outside the standard options.
Turnaround & Shipping
How long does it take to receive my order?
Standard production time is 3–5 business days, plus shipping transit time of 2–5 business days depending on your location. Most customers receive their orders within 5–7 business days of placing the order. Rush production is available — email us before ordering.
Do you offer rush orders?
Yes. Rush production is available on most styles for an additional fee. Email us before placing your order to confirm availability and timeline.
Where do you ship?
We ship throughout the United States via UPS with tracking. We don't currently offer international shipping.
Can you ship directly to multiple addresses?
Yes. For larger orders we can split-ship to multiple addresses — useful for team distributions, gifting programs, and event orders. Email us to arrange.
Pricing
How much does custom merch cost?
Pricing depends on the blank, the decoration method, the number of placements, and the quantity ordered. Full pricing is shown at checkout when you configure your order. There are no hidden setup or design fees. For orders of 50+ units, email us for a custom quote.
Are there setup fees?
No. Printing has no setup fees — pricing is straightforward and based on garment and quantity. Embroidery (50-piece minimum) is handled in-house with no digitization or setup fees.
Do you offer discounts for large orders?
Yes. Pricing scales automatically with quantity — the more you order, the lower the per-unit cost. For orders over 50 units, email us for a custom quote.
Returns & Quality
What's your return policy on custom items?
Because every order is made to order, we don't accept returns for buyer's remorse or sizing issues — we recommend ordering a sample first if fit is a concern. Returns are accepted only in extreme cases. If your order arrives with a production defect or differs from your approved proof, we'll reprint or refund — no questions asked. Email us within 7 days of delivery with photos of the issue.
What if the print or embroidery looks different from the proof?
Your approved proof is the production specification. If the finished product differs materially from what you approved, we'll make it right at no cost. Email us within 7 days of delivery.
Still have a question? Contact us at yana@merchcraft.studio — we reply fast.